WARRANTY & RETURN

Last updated June 01, 2023

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our warranty and return policy.

If you ever encounter any problems with your Enjox product, please consult our FAQ or online User Guides.

If this doesn't solve the issue, Contact Us to initiate your warranty.

WARRANTY

Enjox warrants that our products are free from defects in materials and workmanship under normal use in accordance with the respective Product User Manual, during the entire warranty period. Claims under warranty must be supported by reasonable evidence. The warranty period begins on the original date of purchase.

WARRANTY CLAIM

At Enjox, we stand by the quality of our products. If you discover a defect and notify Enjox during the warranty period, Enjox will, at its discretion, replace the product free of charge. Enjox will cover the cost of shipping replacement items.

INFORMATION IS REQUIRED

• Product serial number (located on the packaging).
• Proof of purchase including the order number, purchase date, and location (website or store name).
• Defect description.
• Proof of defect in the form of a picture or video.

COVERED BY THE WARRANTY

This warranty does not cover defects and damage resulting from:

1. The product being used other than in a normal and customary manner.
2. Any disassembly, repair, alteration, or modifications.
3. Cosmetic deterioration caused by fair wear and tear or damage caused by misuse, abuse, negligence, or an accident howsoever caused.
4. Scratches or damage to plastic surfaces and all other externally exposed parts due to normal use.

DISCLAIMER

Due to the intimate and personal nature of our products, we do not offer any kind of satisfaction guarantee. Discontinue use if any pain, irritation, or discomfort occurs. To avoid injury or aggravation of pre-existing conditions, this device should not be used on swollen or inflamed areas.

RETURNS

All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at support@enjox.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:

Customer Returns - Returns Department
Attn: Returns
RMA #
3837 Bay Lake Trail, Ste 113
Las Vegas NV 89030
US

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

EXCEPTIONS

The following items cannot be returned or exchanged:

• Any defects or damage arising from the product being used other than in the manner it was intended (as indicated in the product user manual)

• Normal wear and tear, commercial use

• Lack of appropriate maintenance, inadequate installation

• Negligence, natural disasters, accidents, acts of God, and damages caused by abusive use

• Accident, modifications, or unauthorized repairs

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

Please Note

• A 20% restocking fee will be charged for all returns.

QUESTIONS

If you have any questions concerning our return policy, please contact us at: support@enjox.com